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get help paying your energy bills

HEAP is a federally-funded program to help low-income households pay their energy bills. Assistance is in the form of a direct payment to the utility company on behalf of an eligible applicant. Eligibility is based on the household’ s total monthly income, which cannot exceed the HEAP income guidelines below.

Federal HEAP funds are for households with low incomes and high energy costs, prioritizing households with elderly, disabled persons and/or children under six years old.

2019 HEAP Gross Income Guidelines*
Size of Household Total Combined Monthly Income Total Combined Annual Income
1 $2,170.74 $26,048.88
2 $2,838.66 $34,063.92
3 $3,506.58 $42,078.96
4 $4,174.50 $50,094.00
5 $4,842.42 $58,109.04
6 $5,510.34 $66,124.08

For households larger than six, please call Spectrum for more information.
*Income before taxes are deducted.

What the program offers:

PG&E and Alameda Power & Telecom bills assistance for a one-time payment per program year.

Applicants must:

  • Live in Alameda County.
  • Provide a complete PG&E or Alameda Power & Telecom bill.
  • Provide proof of monthly income for the entire household (see table below).

How to Apply:

To obtain an application for the HEAP program:


Apply online at


Talk to a staff member at


Send an email to
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Applications may be picked up at various locations throughout Alameda County.
Click Here for HEAP Application Pick-up Locations


To print out our HEAP application:

Please MAIL your completed application and required documentation to:
Spectrum Community Services
P.O. Box 4317
Hayward, CA 94540