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COVID-19 Update: We are working with limited staffing to process applications. MAIL IN ONLY. Applications to print are listed below.

PLEASE DO NOT CALL FOR STATUS OF APPLICATIONS. We will notify you by postcards or email the dollar amount when we have processed your application. The process could take up to 8-10 weeks for the State to credit your PG&E account. Please remember we are a non emergency program.

get help paying your energy bills

LIHEAP is a federally-funded program to help low-income households pay their energy bills. Assistance is in the form of a direct payment to the utility company on behalf of an eligible applicant. Eligibility is based on the household’s total monthly income, which cannot exceed the LIHEAP income guidelines below.

Federal LIHEAP funds are for households with low incomes and high energy costs, prioritizing households with elderly, disabled persons and/or children five and under.

2021 LIHEAP Gross Income Guidelines*
Size of Household Total Combined Monthly Income Total Combined Annual Income
1 $2,431.09 $29,173.08
2 $3,179.11 $38,149.32
3 $3,927.14 $47,125.68
4 $4,675.17 $56,102.04
5 $5,423.19 $65,078.28
6 $6,171.22 $74,054.64

For households larger than six, please call Spectrum for more information.
*Income before taxes are deducted.

What the program offers:

PG&E and Alameda Power & Telecom bills assistance for a one-time payment per program year.

Applicants must:

  • Live in Alameda County.
  • Provide a complete PG&E or Alameda Power & Telecom bill.
  • Provide proof of monthly income for the entire household (see table below).

How to Apply:


To apply online, visit


See the Energy Services Materials page.


Apply online at


Due to COVID-19 restrictions, we are not receiving anybody at our offices in person. Pick-up is not available at this time.

Mail To You:

Enter your information here


Talk to a staff member at

Please MAIL your completed application and required documentation to:
Spectrum Community Services
P.O. Box 4317
Hayward, CA 94540