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Apply for LIHEAP:
Online at, or call 510-881-0300 to request an application be sent to you by mail.

What is LIHEAP?

LIHEAP is a federally-funded program to help households experiencing low income pay their energy bills.

How does LIHEAP help me?

Assistance is in the form of a direct payment from the State of California to a benefitted applicant’s electricity and/or natural gas utility provider.

Am I eligible for LIHEAP?

Eligibility is based on the applicant household’s total gross monthly income, which cannot exceed the LIHEAP gross income guidelines. Additionally, Federal law requires that LIHEAP funds go to households with low incomes and high energy costs, prioritizing households with seniors 60+ years of age, persons with disabilities, and/or children ages five and under.

SPECIAL NOTICE- Effective February 1, 2024

Due to limited funding and a high demand for LIHEAP, a priority plan has been implemented to serve those with the most critical need. We encourage you to apply but cannot guarantee assistance even if you meet the income eligibility guidelines.

2024 LIHEAP Gross Income Guidelines*
Size of Household Total Combined Monthly Income Total Combined Annual Income
1 $2,882.83 $34,593.96
2 $3,769.82 $45,237.84
3 $4,656.83 $55,881.96
4 $5,543.92 $66,527.04
5 $6,430.92 $77,171.04
6 $7,317.92 $87,815.04
7 $7,484.25 $89,811.00
8 $7,650.58 $91,806.96
9 $7,816.92 $93,803.04
10 $7,983.17 $95,798.04

Obtain a paper application:

Call 510-881-0300, complete this form, or download here.

When finished:

Please MAIL your completed application and required documentation to:
Spectrum Community Services
P.O. Box 4317
Hayward, CA 94540

For households larger than ten, please call Spectrum for more information.
*Income before taxes are deducted.

Additional Resources If you receive a discontinuation notice or your service has been shut off, please continue to make payment arrangements with your utility company to prevent disruption to your service. Click here for additional resources.

With the lifting of the pandemic emergency, Spectrum Community Services has received an overwhelming number of applications for utility assistance benefits and is unable to provide assistance to all who have applied. At the beginning of this year, energy companies (PG&E and Alameda Municipal Power) lifted moratoriums on power shut-offs that had been in place during the pandemic. This led to an unprecedented influx of utility assistance applications. Also, COVID-relief funding from Congress has expired and will not be renewed. This means we have millions of dollars less to assist households with utility payments in Alameda County. Before the pandemic $3.5 million dollars were paid out in utility assistance across the county; in just the first six months of 2023, that number has already been surpassed. In this same time period, we received 14% more applications than the 7,342 we received during all of 2022. 

The well-established, decades-old, federally-funded LIHEAP program, while not in jeopardy of being cut, has nation-wide only been able to assist 16% of eligible households with basic energy assistance. 

Due to the increase in demand and influx of phone calls, we are not able to return calls requesting status of applications. Our representatives will reach out to clients on an as-needed basis.